One of the things getting lost in the Web 2.0 shuffle is common courtesy. While this was a problem in the Web 1.0 world as well, collaboration tools such as instant messaging make it as easy to irritate a co-worker as to inform him. This article discusses how manners have gone out the window with all the distractions of multi-tasking.

In my previous life covering the financial services industry, I often worked with multi-tasking owners of independent ATM companies. Many of them took a hands-on role in the running of their business, which entailed lots of phone calls and e-mails to check on the status of money levels in machines, number of service calls and other issues.

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